In case of a dispute, the consumer may contact a Consumer Dispute Resolution Entity:

CNIACC - National Center for Consumer Conflict Information and Arbitration
Faculty of Law, Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisbon

213 847 484
cniacc@unl.pt
www.arbitragemdeconsumo.org

For online consumer disputes, consumers may use the Online Dispute Resolution (ODR) platform, which is authorized to resolve disputes related to contractual obligations arising from online sales or service contracts.
Click here to access the Electronic Alternative Dispute Resolution Platform for online sales or service contracts.

For Complaints & Claims, contact: apoio.cliente@viadirectanet.pt

More information is available on the Consumer Portal: www.consumidor.pt